CUSTOMER SERVICE
For all customer service inquires please contact us at doniella@smoochesapparel.com or call 216-200-8564.
SHIPPING INFORMATION
All items will be shipped within 2-4 business days from the receipt of payment, excluding holidays. We are not responsible for unexpected shipping delays caused by circumstances related to the courier itself. All Domestic orders ship USPS priority. For domestic orders we charge a flat rate of $15. Please note: If you desire to sign for your package(s) please notify us at the time of ordering. Online orders are fulfilled Tuesday-Friday. Please allow 1-3 business days for your order to be prepared. Please allow up to 5 business days for your order to be shipped during sales. Ex; Black Friday & Holiday sales.
You will receive tracking information the day your order is shipped. Please allow 24 hours for you tracking information to update. Please exclude processing time when calculating your packages date of arrival. Delivery time starts 24 hours after your tracking information is received. We are only able to ship to the address provided during checkout.
ALL ORDERS ARE FINAL
If the wrong address is entered at checkout and the package is returned back to us, there will be a reshipment fee of $9 due prior to reshipment. Once a item has shipped we are unable to make charges to shipping address. In this case, please contact USPS to make any address changes. We are unable to process refunds for items sent to an address that was provided upon checkout that was incorrect. If your tracking information stated “notice left” please contact USPS to reschedule delivery before 14 days. Otherwise your item will be returned back to us. If your tracking information states delivered and you believe this to be a error. Please contact your local post office.
REROUTED PACKAGES
Please note; we do not manually input addresses. Shipping addresses are exported from one database to another. Please insure shipping address is correct upon receiving tracking information. If a address error is made. Please email us within 8 hours of conformation email. Once orders are processed for shipment. No changes can be made. If your order is retuned back to us and you choose not to pay your reshipment fee a refund will not be processed. You will be contacted via email when your rerouted package is delivered and processed into a warehouse.
RETURNS
We offer returns for store credit ONLY (NO REFUNDS NO EXCEPTIONS). Once orders are placed, no changes or cancellations can be made.
THANK YOU FOR SHOPPING WITH US!